Customer Service Specialist

The Opportunity

The Customer Service Specialist handles the incoming calls from patients for Customer Service. Performs all customer service duties that occur with a focus on managing the resolution of the phone call and all written and documented communication within the systems and is committed to assisting in meeting all business needs.

• Hourly pay: $17.00 to $18.65 based on experience

Employment Qualifications

• Customer Service and Call Center experience preferred
• 1-2 years' experience in healthcare industry preferred
• Minimum Education: High School Diploma or GED
• Certifications: CRCR within 9 months of hire

• Must have knowledge of all areas of the Revenue Cycle
• Communicate and partner with other areas of Ensemble and Revenue Cycle to resolve customer service issues
• Performs other duties as assigned

Other Knowledge, Skills And Abilities

• Experience in physician and hospital operations
• Compliance and provider relations
• Critical Thinking
• Problem Resolution
• Ability to work in a remote work environment, including access to a secure home office and reliable high-speed internet service with minimum speeds of 50 MBPS

About the Role

This is a remote position; however, candidates must be willing and able to travel to and work onsite at client, temporary, or corporate office locations as business needs require.

Benefits

Our benefits package includes:

• Healthcare
• Time off
• Retail
• Retirement
• Well-being programs

Company Culture

We are an award-winning company recognized for our innovative approach and commitment to excellence. Our culture is built around empowerment, flexibility, and a shared purpose.

Qualifications

• Must be inquisitive and demonstrate openness to innovation including AI (Artificial Intelligence)
• Must be able to work in a remote work environment, including access to a secure home office and reliable high-speed internet service with minimum speeds of 50 MBPS