Customer Service Specialist

Contract position based in North Kingstown, RI. Anticipated to close on Aug 7, 2026.

About the role

This is a hybrid position requiring 3 days onsite and 2 days remote after an initial 6-8 week training period. Candidates must be available to work between 8:00 AM and 8:00 PM, Monday through Friday. Employees can expect to work one to two shifts per week from 12:00 PM to 8:00 PM. Final schedules will be assigned upon completion of training.

Responsibilities

• Provide exceptional customer service in a call center environment.
• Handle inbound customer inquiries and resolve issues professionally and efficiently.
• Accurately document customer interactions and follow established procedures.
• Research and troubleshoot customer concerns while maintaining service quality standards.
• Collaborate with team members and management to ensure a positive customer experience.
• Meet productivity, attendance, and performance expectations.

Requirements

• Minimum 1 year of call center experience preferred.
• Strong customer service experience in a professional or retail environment.
• Excellent verbal and written communication skills.
• Ability to multitask and navigate multiple systems simultaneously.
• Reliable attendance and schedule flexibility.
• Strong problem-solving and interpersonal skills.
• High School diploma required; Associates or Bachelor degree preferred.

Skills

• Customer service
• Customer support
• Call center

Experience Needed

• Previous call center and/or phone-based customer service experience.
• Strong communication skills.
• Teamwork mentality.
• Reliability and ability to work assigned shifts.

Pay

The pay range for this position is $18.50 - $18.50/hr.

Benefits

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Schedule

• Training Period: 6-8 weeks, Monday-Friday, 9:00 AM-5:00 PM, 100% onsite.
• Post-Training: Hybrid work arrangement with 3 days onsite and 2 days remote.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.