Customer Service Specialist

Job Duties & Essential Functions

• Build positive, lasting relationships with customers and internal teams including other company facilities.
• Manage all aspects of the order cycle such as: PO review for accuracy, order entry, confirmation, order status updates, tracking, and follow up with proactive communication to ensure customer satisfaction.
• Liaise regularly with other functions including: customer service at other locations, credit, logistics, supply chain, operations, and sales to ensure orders are shipped in full and on time to our customers.
• Coincide with management to authorize expenditures when appropriate to ensure delivery and customer satisfaction levels are maintained.
• Provide expertise and compliance to all pertinent processes, policies, and standards needed to perform responsibilities.
• Effectively manage situations of varying degrees of complexity which could impact the company image and/or sales dollars and cost.
• Initiate the document dispute resolution process as appropriate to ensure customer satisfaction.
• Perform all functions of job responsibilities using various computer applications and channels of communication.
• Confirm/enter 16-week forecast: Are customer orders in line with tool capacity?
• Process manual orders.
• This list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities, as management may deem necessary from time to time.

Qualifications

• A high school diploma is required.
• 1 - 3 years of customer service/sales experience in an Automotive manufacturing setting is required.
• Experience working in customer service for a Tier 1 Automotive supplier is preferred.
• Excellent written and verbal communication skills.
• Basic computer skills including Microsoft Office and Excel are required.
• ERP experience preferred.
• This position will use Plex ERP.
• Ability to handle customer complaints professionally.
• Organized and customer-focused, showing functional and technical proficiency in work.
• Demonstrates effective self-management and seeks new challenges that will add value to the organization and personal development.