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Jobs · Customer Service · California

Customer Service Specialist

Superior Electrical Mechanical & Plumbing, Inc. · Rancho Cucamonga, CA · 3 wk ago
Customer ServiceFull-time

About the role

Superior Electrical, Mechanical & Plumbing, Inc. is a commercial service and construction company with over 20 years of experience delivering high-quality electrical and plumbing solutions across California and other states. Our team is committed to reliability, safety, and strong customer partnerships while supporting projects that keep businesses and facilities running efficiently.

Responsibilities

  • Respond promptly and effectively to customer inquiries via phone, email or external client portals
  • Provide accurate information about products, work orders, and policies
  • Resolve customer issues and complaints with professionalism and empathy
  • Document customer interactions and update account information as needed
  • Collaborate with other departments to ensure customer satisfaction
  • Identify opportunities to improve service processes and customer experience

Requirements

  • Proven experience in customer service or a related role
  • Excellent communication and interpersonal skills
  • Strong problem-solving abilities and attention to detail
  • Ability to handle difficult situations with patience and professionalism
  • Proficiency in using customer service software and MS Office Suite
  • Type accurately and consistently at 40 words per minute (WPM)
  • High school diploma or equivalent; additional education or certifications are a plus

Qualifications

Superior Electrical, Mechanical & Plumbing, Inc. is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by law.

Skills

  • Customer service skills
  • Problem-solving skills
  • Attention to detail
  • Communication skills
  • Technical knowledge of commercial construction

Benefits

Superior Electrical, Mechanical & Plumbing, Inc. offers competitive compensation and a benefits package that includes:

  • Medical insurance
  • Employee-only 401(k) retirement contributions
  • Supplemental insurance options
  • Paid sick leave and vacation time
  • Opportunities for professional development and career growth

Pay

Compensation is commensurate with experience.

Schedule

Schedule: Tuesday to Saturday 1:30 p.m. to 10 p.m.

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