Customer Service Specialist

Job Summary

We are looking for technically skilled candidates with good problem-solving abilities for the position of IT Customer Support Specialist. We want to ensure customer success while maximizing Stewart revenue and market share.

Job Responsibilities

• Provide support to users and be the first point of contact for problem resolution.
• Answer questions and issues about products and services from internal and external customers.
• Troubleshoot software and network issues.
• Establish good relationships with all clients and colleagues.
• Work with third-party vendors to resolve issues or implement enhancements to integrations.
• Create custom forms and reports for customers.
• Document technical issues in Jira so developers can resolve them.
• Create and test new builds and features for our software.
• Responsible for answering routine questions and issues about products and services from internal and external customers.
• Effectively resolves inquiries or escalates concerns in a timely fashion.
• Uses strong attention to detail and accuracy to perform a wide range of support functions to assist in departmental processes.
• Follows clearly defined procedures to complete daily tasks and responsibilities.
• Uses existing procedures to solve straightforward problems without the consistent need to exercise discretion.
• Uses basic communication and collaboration skills to address internal and/or external clients and/or team members.
• Individual contributor working under direct supervision with little autonomy.
• Performs all other duties as assigned by management.

Education and Experience

• A high school diploma is required; a bachelor’s degree is preferred.
• 1+ years of experience in IT support and systems maintenance.
• A basic understanding of operating systems, business applications, and network connectivity.
• An exceptional verbal and written communication skills to explain technical fixes in clear, user-friendly language.
• A high level of empathy, patience, and a strong customer-service orientation.
• A strong analytical and critical thinking skills to quickly identify the root cause of customer issues.

Equal Employment Opportunity

Stewart is committed to ensuring that its online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you have a disability and need assistance or an accommodation in the application process, please contact us by email at careers@stewart.com.

Pay Range & Benefits

The base salary range provided is consistent with similar roles at the Company. The base salary range is not an absolute, but a guide, and actual offers will be based on the individual candidate’s knowledge, skills, education, experience, location, market conditions, and other compensation components. Depending upon all of the preceding considerations, the base salary may be lower or higher than the stated range.

Stewart offers eligible employees a competitive benefits package that includes, but is not limited to:

• A variety of health and wellness insurance options and programs.
• Paid time off.
• A 401(k) with company match.
• An employee stock purchase program.
• Employee discounts.