Customer Service Specialist

About the role

The Utah Department of Alcoholic Beverage Services is seeking a Customer Service Specialist to join the Licensing & Compliance Division. Ideal candidates will demonstrate exceptional office support skills and a customer service focus.

Responsibilities

• Provide excellent customer service to internal and external stakeholders and the general public.
• Prepare and/or process documents; review for accuracy and completeness; update information and/or evaluate against policy; compare elements for consistency or logical relationships, etc.
• Write or draft correspondence, reports, documents and/or other written materials.
• Type and prepare reports or other written materials from source documents, transcription, etc.
• Retrieve data found in databases to generate requested reports.
• Absorb and/or create files or record keeping systems.
• Sort, label, file and retrieve documents or other materials.
• Cooker fingerprinting requirements in support of DABS licensing and permitting.
• Maintain and/or create files or record keeping systems.
• Monitor BCI background check results; collect, review, and process required documentation; and maintain accurate, confidential records.
• All other duties as assigned.

Qualifications

• Be at least 21 years of age or older.
• Pass a background check.
• Have a customer service focus and concentrate on how every interaction helps the customer.
• Have administrative or office support experience.
• Have experience working in a state or local government office environment.
• Be adaptable and flexible to address competing priorities.
• Communicate effectively to interact and build relationships with co-workers, managers, stakeholders, and the public.
• Be organized and able to manage time and schedule tasks effectively to deliver results and meet deadlines.
• Show that you can be trusted with confidential information and other sensitive data.
• Problem-solve and find solutions focused to help keep the division operations running smoothly.
• Have attention to detail and the ability to follow instructions correctly to complete work according to specifications.

Benefits

Job Stability: Enjoy the security and reliability of employment within a well-established organization. Career Growth: Develop valuable skills and gain opportunities for leadership within a large organization. Meaningful Work: Contribute to an important service that benefits the community and supports organizational goals. Supportive Work Environment: Be part of a team that values cooperation, strong work ethics, and mutual support.

Agency

The Utah Department of Alcoholic Beverage Services provides a unique setting that crosses between a retail business and a government agency. This hybrid environment offers something rare in the industry.

EEO Statement

The State of Utah is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.