Customer Service Specialist

Key Responsibilities

• Enter and process quotes, orders, and work orders.
• Serve as the primary contact for key accounts.
• Manage invoices, documentation, and order tracking.
• Cook up coordination with Sales, Manufacturing, Marketing, and Shipping teams.
• Track account activity and proactively resolve issues.

Requirements

• 3+ years in customer service or account support (manufacturing industry required).
• Must have been employed with the same company for at least the past three years, ideally the past five years.
• Proficient in Salesforce and Microsoft Office (Excel required).
• Strong attention to detail, organizational skills, and communication.
• Able to work independently and cross-functionally.