Customer Service Specialist

Job Summary Support and assist in various administrative tasks. In addition, support warehouse and storage processes and responsibilities. Duties and Responsibilities Essential Interact directly with customers by telephone, electronically, or face to face and respond to customer inquiries promptlyProcess orders, forms, applications and requestsProvide pricing, product, and delivery information upon requestDirect requests and unresolved issues to the appropriate resourceFormulate resolution and response to customer issuesUtilize Microsoft Dynamics CRM to record customer interactions and actions takenCommunicate and coordinate with internal departmentsFacilitate prospects through new account credit process Additional None Supervision Of Others None Work Environment Typically work is performed in an office setting. Physical Demands Able to sit and stand for extended periods of time.Able to move about office setting to complete responsibilities.Able to move freely around work and customer sites.Able to climb stairs, kneel, bend, and stoop.Frequent use of phone, computer, and office equipment.Able to lift up to 25 lbs. Travel Negligible Required Knowledge, Skills, and Abilities Strong computer skills and able to learn company systems and processes.Strong verbal and written communication skills.Ability to work proficiently in Microsoft Excel and Word.Adheres to the companys values and ethical expectations.Able to effectively multitask with a strong attention to detail.Strong customer service skills. Preferred One (1) year inside sales experience desiredMinimum one (1) year of B2B experienceTrade or technical school (Certificate or diploma) in an applicable field.Experience in transportation, lubricants, fuel, or a related industry Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.