Customer Service Specialist

About the role

Rock Island Auction Company (RIAC), the #1 firearms auction house in the world, is seeking a full-time Customer Service Specialist in Rock Island, Illinois.

Responsibilities

• Serve as the first point of contact for customers via phone, email, live chat, and in-person interactions
• Aid customers with auction registrations, bidding inquiries, including bid input, payment assistance, and general account support
• Perform outbound calling for bid solicitation and client contact
• Process customer invoices and handle post-auction follow-ups, ensuring timely payments and account updates
• Create and update customer data within multiple in-house databases

Qualifications

• Ability to learn and apply ATF compliance and internal protocols
• Consistently deliver world-class customer support with professional image and conduct with all internal and external stakeholders
• Effective professional written and verbal communication skills
• Excellent organizational and time management skills
• Maintain confidentiality and act with integrity
• Intermediate proficiency with computers (including Microsoft Office) and office equipment
• Basic math skills
• High school diploma or equivalent required; associate’s degree in a related field preferred
• One year of experience in customer service, administrative support, or a related role
• Experience in auction services, retail, or high-volume customer interaction environments is a plus

Benefits

• Weekly pay
• Paid time off (PTO) and holidays
• Comprehensive benefits package
• Opportunities for advancement

Pay

$20.00/hour

Schedule

Standard hours of operations are Monday through Friday, 8:00 a.m. – 5:00 p.m. CST with overtime and weekend hours, as needed.