Customer Service Specialist

Summary of Job

The Customer Service Specialist position acts as the receptionist for the Program. The Customer Service Specialist is also responsible for providing routine clerical and administrative support with projects as needed.

Essential Duties and Responsibilities

• Answers telephones and acts as receptionist for program, triages phones calls and gathers pertinent information from callers to accurately log the data elements of each and every call.
• Performs functions necessary for the initial registration and inputs individual’s data into computer.
• Assists in the process of gathering data necessary to perform billing and audit functions as requested.
• Keeps abreast of all federal and state regulations and laws and all Recovery Innovations policies and procedures as they presently exist and as they change or are modified.
• Understands and adheres to Recovery Innovations compliance standards as they appear in the Code of Conduct and Conflict of Interest Policies.
• Oversees the use, maintenance, and repair of office equipment.
• Maintains petty cash.
• Performs routine typing and other clerical tasks including organizing, filing, copying and faxing.
• Maintains an organized office filing system that assures confidentiality of all documents.
• Safeguards the facility reception areas are neat and orderly at all times.
• Affords assistance in the ordering and stocking of office supplies as needed.
• Performs other related duties as assigned.

Job Requirements

• Education/Licenses: High School Diploma or equivalent, Associate’s Degree preferred.
• Experience: Minimum of one (1) year of clerical or office experience required.
• Skills: Excellent computer skills, including Microsoft Office Suite; Effective communication both verbally and in writing; Excellent interpersonal skills; Excellent customer service skills; Organizational skills and a high degree of accuracy; Works cooperatively in a team environment.
• Driving Requirements: Must be able to pass de-escalation training, as defined by state requirements.
• Miscellaneous Requirement(s): Must be at least 18 years old unless residing in a state where funder or government regulations set a different minimum age requirement; Travel required based on business need; Ability to maintain a high level of confidentiality (HIPAA guidelines and regulations) and professionalism; We are a Second-Chance Employer.

Physical Demands

May include work close to the eyes and substantial motions of the wrist, hands, and/or fingers. Frequent sitting, standing, walking, handling, finger dexterity; eye-hand-foot coordination, use of corrected vision; color vision; use of auditory senses. May be required to lift up to twenty (20) pounds.

Work Environment

May work in an office environment or behavioral health facility. May have contact with individuals who are agitated and/or confused.

Pay Range

$15 per hour