Customer Service Specialist

Job Duties

• Process customer orders received through EDI, internet, and email.
• Verify order accuracy, including pricing, style numbers, and cover numbers.
• Check product availability and confirm delivery dates.
• Maintain customer account information and profiles.
• Calculate the number of pieces that will fit on a trailer using a load planner.
• Monitor orders to ensure on-time shipment and delivery.
• Review open order reports and production schedules.
• Communicate delays and order updates to customers and sales representatives.
• Respond to customer inquiries by phone, email, and online regarding products and features.
• Prepare, file, and maintain shipping documents, acknowledgments, and invoices.
• Aid customers with product specifications, advertisements, and marketing materials.
• Update and revise customer orders as needed.
• Schedule customer appointments and deliveries.
• Review order edits and acknowledgments for accuracy.
• Maintain proactive communication with customers throughout the order process.
• Collaborate with procurement on cover and material projects.
• Answer and direct switchboard calls.
• Perform other duties as required by supervisor.

Requirements

• Excel
• Word
• Good Math Skills
• High School Diploma