Customer Service Specialist

About the role

Lexitas provides legal and corporate services, where organized, detail-focused professionals ensure responsive client support and accurate coordination. This is a full-time, Remote position. Lexitas provides a fully equipped home office setup, including a company-issued laptop.

Responsibilities

• Serve as the primary email contact for new and existing clients, ensuring timely, accurate responses.
• Onboard new clients and users into Lexitas systems and introduce them to our online client portal.
• Manage data entry tasks, including job orders, new attorney/firm profiles, locations, and client preferences.
• Cook up and distribute client job reports and confirm billing accuracy.
• Maintain confidentiality and compliance with HIPAA regulations for handling legal and medical records.
• Collaborate with sales and operations to support lead generation, resolve client concerns, and ensure job execution.
• Support the call queue when needed and assist with after-hours availability on a rotating basis.

Requirements

• Exceptional attention to detail and a strong sense of accountability.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong data entry and typing proficiency with a focus on accuracy.
• Outstanding verbal and written communication skills.
• A positive, client-first attitude with excellent customer service instincts.
• Team-oriented mindset with the flexibility to adapt to shifting priorities.
• Proficiency in Microsoft Outlook, Word, Adobe Acrobat, and standard office tools.
• Knowledge of legal terminology or deposition notices is a plus.

Qualifications

• A high school diploma or equivalent required.
• 1+ year experience in litigation services, legal support, or a customer service role.
• Understanding of HIPAA compliance is preferred but can be trained.
• Reliable attendance and strong work ethic.
• Flexibility to work occasional overtime or on-call shifts as needed.

Benefits

• Medical, dental, and vision coverage.
• 401(k) with company match.
• Paid time off and paid holidays.
• Company paid maternity, baby bonding, and military leave.

Pay

$20-$22/hr

Schedule

This is a full-time, Remote position.