Customer Service Specialist
Kontoor Brands, Inc. · Greensboro, NC · 3 wk ago
Customer ServiceFull-time
Duties And Responsibilities
- Interacts with external and internal customers related to the final on-time delivery of orders
- Acts as support and resource for day-to-day activities within the department
- Maintains effective communication with other CS reps, supervisors, customers, and sales team in the resolution of complex issues and follows up with the affected parties to communicate resolution and/or plan of action
- Efficiently handles all customer issues to meet departmental goals
- Affords assistance and management with special projects as needed
- Reviews and releases orders to the Kontoor distribution centers daily to ensure constant workflow and prevent down time for DC personnel
- Responsible for set up and maintenance of value-added services as well as insuring services are priced and billed correctly as mandated by the individual accounts to avoid chargebacks
- Maintains instruction manual of assigned accounts for co-workers and as a training tool for new reps
Qualifications
- High School Diploma or Equivalent required
- Minimum of 3 years of customer service experience
- SAP experience would be beneficial but not required
Skills For Success
- Strong computer skills (Internet, Excel, Word)
- Proficient in Excel
- Excellent communication skills (written, oral)
- Analytical thinking – problem solving
- Excellent organizational skills with the ability to multitask with a high level of attention to detail
- Works productively without supervision
- Ability to work as part of a team
Benefits
- Comprehensive benefit package including Paid Parental Leave, Flexible Fridays, and Tuition Reimbursement
- Resources to support physical, emotional, social, and financial wellbeing
- Discounts on Kontoor apparel
- Culture centered on equitable opportunities and a sense of belonging for all team members
Pay
Details about pay are not specified in the job posting.
Schedule
Details about schedule are not specified in the job posting.
Benefits
Details about benefits are not specified in the job posting.