Customer Service Specialist
Benefits
- Short- & Long-Term disability
- SIMple IRA matching
- Bonus based on performance
- Competitive salary
- Dental insurance
- Employee discounts
- Free uniforms
- Health insurance
- Paid time off
- Vision insurance
- Customers get fast, clear, helpful support
- Routine requests are handled smoothly
- Salespeople can stay focused on sales
- Customers receive quick responses (calls, texts, email)
- Phones are consistently answered or routed correctly
- Routine needs are handled without involving sales
- Clients are greeted and acknowledged immediately in-store
- Nothing falls through the cracks
- The sales team is freed up to focus on selling
- Answer phones, texts, and emails
- Route customers to the right team member
- Process rental payments
- Handle exchanges and returns
- Help manage flow when sales staff are busy
- Assist with simple purchases
- Coordinate with internal teams
- Ensure customer needs are fully resolved
- Help maintain website updates (Shopify)
- Assist with customer-related projects
- Customer Communication
- Customer Care
- In-Store Experience
- Follow-Through
- Clear, confident communication
- Staying organized and detail-oriented
- Responding quickly and keeping things moving
- Staying calm under pressure
- Making decisions and owning them
- Genuinely enjoying helping people
- Reliable and consistent attendance
- Strong communication skills
- Comfortable in a fast-paced environment
- Willing to take ownership
- $15–$20 per hour, based on experience
- Monthly performance bonus opportunity
- Full-time, in-office
- Monday–Friday
- Approximately 9:30 AM – 6:00 PM or 10:00 AM – 6:00 PM
- Busier during back-to-school season
- Take the difficulty out of obtaining an instrument for your child and make it easy to obtain the necessary accessories to keep it playing great
- Make an instrumental music education accessible to EVERY CHILD
- Help guide student musicians, as well as their parents and music educators
- On a mission to increase the number of children we help begin and advance in instrumental music by 50% in the next five years
- Believe in the power that music has to change the life of a child - just like yours - for the better
- Do it because of parents like you who want to set your children up for success in every area of life
- Do it for the educators who work hard every day to make music a reality in our schools and communities
- Music is a movement - every child should have the opportunity to learn
- Anyone can learn music (even those who say they can’t carry a tune in a bucket)
- Music is unlike most other skills in that it can be enjoyed for a lifetime
- The top three factors for becoming a strong instrumental musician are great educators, supportive parents/guardians, and the intrinsic desire of the student to learn
- Companies who prioritize making a buck over helping children succeed in music don’t deserve to succeed, themselves
- Lauded for laughter is the best medicine, though it’s in a tie for “best” with music
- In finding the win/win in every situation - our customers don't have to lose so we can win, nor do we have to win at the expense of our customers
- No one has all the answers
- In knowing what others don’t and doing what others won’t
- We can help school bands and orchestras grow and succeed
- Everyone should learn something new every day
- Health, Dental, & Vision Insurance
- Life Insurance
- Long- & Short-Term Disability
- Retirement w/ Employer Matching
- Generous Employee Discounts
- Fun, Friendly Work Environment
Your Role
At Kincaid’s Music, we help people begin and advance in instrumental music. As our Customer Care & Experience Specialist, you support customers, solve problems, and make sure nothing falls through the cracks—while helping our sales team stay focused on high-value conversations.
Why This Role Exists
This role exists to own the customer care experience so that:
What Success Looks Like
A Day in the Life
What You’ll Do
What You’re Great At
Requirements
Compensation
Schedule
Growth
This is a role for someone who takes pride in doing things right. Over time, strong performers take greater ownership of the customer experience and become a key part of how we serve our customers.
About Kincaid's Music
Kincaid's is the premier community for student musicians, their parents, and music education professionals. It's a place where you can purchase your band & orchestra instruments and accessories, have your instrument repaired, as well as learn the tools and strategies to help musicians reach their full potential. With tens of thousands of customers in Ohio and around the United States, we've become one of the most trusted voices in school music and music education.