Customer Service Specialist

About the role

This position involves developing and deepening customer relationships, providing superior customer service, and selling and servicing Bank products and services. The role includes responsibilities such as opening and managing customer accounts, processing transactions, and referring customers to other Bank personnel.

Responsibilities

• Provide account services to Bank customers, including opening or referring new accounts, taking applications for ATM/debit cards, and performing general account maintenance.
• Respond to customer inquiries and resolve account problems; refer to Branch Manager as needed.
• Comply with all applicable Federal and State banking regulations and Bank policies and procedures.
• Meet or exceed established objectives and standards for customer service representative performance.
• Have a thorough understanding of current KSB products and services and actively utilize them to communicate effectively with customers.
• Process customer teller or account transactions as needed, and refer complex issues or problems to the Branch Manager.
• Have a good understanding of KSB Consumer loan products according to established Bank policy and procedures and refer leads for new loan business to other Bank officers or loan specialists as appropriate.
• Accurately record paperwork and settle processed work in adherence to Bank performance standards and established procedures.
• Represent the Bank in the community and participate in community organizations and events.
• Attend and participate in Bank meetings and attend internal and external training to improve skills and knowledge relevant to the customer service representative position.

Requirements

• Bachelor’s degree or equivalent work experience in branch banking.
• 1 to 3 years branch banking experience as a teller/head teller and customer service representative.
• Computer literate, with specific experience in word processing and spreadsheet applications.
• Must be able to lift cash boxes and cash bags of approximately 20 pounds.
• Must be able to distinguish between various denominations of coin and currency.
• Must be able to operate vault combinations.
• Must be able to read and work with computer print-out reports.
• Must be able to stand or sit for extended periods of time while waiting on customers.
• Must be able to spend extended periods of time operating a computer keyboard and working at a computer monitor.
• Must be able to use the telephone to converse with customers for extended periods of time; must be able to communicate clearly by telephone; must have good listening ability and skills.
• Must be able to prioritize and organize work flow; must have good attention to detail; must be able to handle multiple jobs.
• Must have the ability to think through a problem, following proper steps in finding resolution.
• Maintain confidentiality of customers and accounts.
• Must be friendly, courteous, and sensitive to the needs of customers and coworkers.

Qualifications

• Must have a high degree of ethics.

Skills

• Excellent communication and interpersonal skills.
• Strong organizational and problem-solving abilities.
• Ability to work independently and as part of a team.
• Knowledge of consumer loan products and services.

Benefits

N/A

Pay

N/A

Schedule

N/A