Customer Service Specialist

Key Responsibilities

• Provide exceptional customer experience by being attuned to guest needs and proactively striving to exceed them.
• Manage inquiries by phone and email with professionalism, empathy, and efficiency.
• Provide day-to-day support for a variety of program initiatives, including scheduling, coordination, and other operational tasks.
• Document customer interactions and maintain accurate, up-to-date records in CRM systems.
• Ensure all details are captured correctly to support future inquiries or issues.
• Take ownership of resolving unexpected issues in real time, using critical thinking and resourcefulness to minimize disruption.
• Engage internal teams or vendors when additional support is required.
• Manage assigned tasks and program responsibilities with a strong sense of accountability.
• Work independently to deliver results while fostering collaboration and open communication with teammates and stakeholders.

Qualifications

• 1–3 years of professional experience, preferably in customer support, travel coordination, hospitality, or related roles.
• High School diploma or equivalent required; associate or bachelor’s degree preferred.

Skills & Abilities

• Strong written and verbal communication skills.
• Excellent problem-solving abilities with a focus on customer satisfaction.
• Able to manage multiple tasks simultaneously with strong organization and attention to detail.
• Composed and effective in handling escalated or complex situations.
• Intermediate Excel proficiency.
• Comfortable working with multiple platforms and learning new systems; prior experience with CRM platforms, Smartsheet, or similar tools is a plus.
• Able to work independently while thriving in a collaborative team environment.