Customer Service Specialist

About the role

ITT ITT Inc. (NYSE: ITT) is a diversified global leading manufacturer of highly engineered critical components and customized technology solutions serving the flow, aerospace and defense, transportation, industrial, and energy markets. Through operational execution, innovation, and disciplined capital deployment, including strategic acquisitions such as SPX FLOW, ITT partners with its customers to deliver enduring solutions to the key industries that underpin our modern way of life.

Essential Responsibilities

• Purchase order management, order entry and order acknowledgment.
• Cook up and administer customer schedule change requests.
• Maintain a high level of data integrity and adhere to department turnaround times.
• Provide post sale order status, customer and application support through completion of contract.
• Communicate with customers daily via telephone, email, and fax correspondence.
• Administer customer requirements via customer web portals as needed.
• Prepare and submit price quotes and negotiate price and delivery schedule for legacy products.
• Review and properly apply purchase order terms and conditions.
• Support Sales and Orders forecast through order, backlog and customer order performance analysis and tracking activities.
• Obtain and report supplier performance/ score card report. Resolve any discrepancies.
• Mitigate customer complaints concerning billing/invoice disputes and services rendered.
• Liaison between ITT finance and customer to provide research and support of credits and invoice re-bills.
• Interface organizationally with all supportive departments as needed to support customer needs.
• Build rapport and promote communication across internal supply chain and drive for issue resolution.
• Promote department objectives and office lean principles.

Position Requirements

• AS/AA degree or equivalent with at least 5 years of customer service experience.
• Experience in the aerospace industry.
• Must possess ERP system knowledge. (Experience with AS400 or Oracle is a plus).
• Demonstrated Ability to understand basic purchased order terms and conditions and closely work with contract department.
• Must possess excellent communication and inter-personal skills with the flexibility to do whatever it takes to care for our customers.
• Proficient in Microsoft Office Suite (Word, Excel, and PowerPoint) to prepare spreadsheets, graphs, presentations, and reports.
• Candidate must be and well-organized, multi-tasking, self-starting individual.

Equal Pay Act Statement

ITT aims to pay its 'ITT'ers' fairly and competitively in the locations where they live and work. Pay-for-performance is a principle we believe in, and employees are rewarded based not only on what they accomplish, but also on how they reflect ITT's values. ITT offers a competitive salary and robust total rewards package, such as health insurance, 401(k), short and long-term disability, paid time off, growth and developmental opportunities, and other incentive compensation programs. Specific benefits are dependent upon whether or not the position is part of a collective-bargaining agreement. The salary offered to a candidate is based on several factors such as candidate experience and qualifications, location, as well as market and business considerations.