Customer Service Specialist

Responsibilities

• Provide administrative and customer support in a manufacturing environment.
• Research and resolve customer inquiries, issues, and concerns in a timely manner.
• Communicate order status, delivery timelines, and case updates to customers.
• Cook up and validate inputs from other team members.
• Support your manager in training activities, daily operations reviews, and escalation resolution.
• Execute transactions as per prescribed guidelines and timelines.
• Coordinate with internal teams to ensure accurate and timely order fulfillment.
• Maintain detailed records of customer interactions and case activities.
• Support order management and customer service processes using SAP and Salesforce.
• Work effectively in a high-paced environment while maintaining accuracy and attention to detail.

Qualifications

• Basic High School Diploma or GED Equivalent.
• At least 2 years of experience relating to the job description.
• Preferred: Strong communication and problem-solving skills.
• Ability to work in a fast-paced, high-volume environment.
• Comfortable working in a manufacturing setting.
• Prior Aerospace / MRO/order management, and supply chain experience.

Requirements

• Must be willing to work occasional Saturdays on a rotating schedule.
• Ability to participate on camera during Microsoft Teams meetings when requested.

Benefits

• Hybrid work schedule available after 6 months, based on performance.

Pay

Details are not specified.

Schedule

Details are not specified.

Skills

• SAP (MRP) experience required.
• Salesforce experience required.

Benefits

• Details are not specified.