Customer Service Specialist

Job Summary

The Position Title Customer Service Representative

EEO Code/Description Department/Location Supply Chain—Niagara Falls, NY

Key Tasks and Responsibilities

• Routine customer service related clerical functions.
• Telephone and email assistance with customers and others.
• Manages the Order to shipment process for a portfolio of customers.
• Breaks down Bills of Ladings from shipments and matches them with order acknowledgments.
• Initiates resolution of customer complaints.
• Performs price verification.
• Aids the team Manager with weekly KPI reports.
• Works on day-to-day Logistics activity (outbound, traffic flow, reservation of shipments against items, chartering through customers’ TMS, appointments, quotes request to carriers, documentation for warehouse).

Skills And Attributes

• Confidence, tact, patience, and diplomacy while dealing with problems.
• Ability to complete multiple tasks and demands.
• Problem resolution and analytical skills.
• Ability to follow prescribed steps in a process with little supervision.
• Strong computer skills including Google and Microsoft Office Suite, SAP experience a plus.
• Above average communication skills required to interact with customers.

Requirements

• Education, background, level of experience:
• Confidence, tact, patience, and diplomacy while dealing with problems.
• Ability to complete multiple tasks and demands.
• Problem resolution and analytical skills.
• Ability to follow prescribed steps in a process with little supervision.
• Strong computer skills including Google and Microsoft Office Suite, SAP experience a plus.
• Above average communication skills required to interact with customers.

Education/Experience Requirements High School Diploma; college degree or technical school diploma preferred. 3 plus years customer service, warehousing & Logistics experience. Prior experience in the Abrasive Market is a plus.

Environment

Physical requirements are those of a standard office. Some travel may be required for the purpose of meeting with customers or the rest of the US Supply Chain network.

Position Type

Full time and Permanent

Technical Issues

To ensure fairness and legal compliance in our recruitment processes, only applications received through the online application process will be considered.

Equal Opportunity Employer

IMEYS is an Affirmative Action and Equal Opportunity Employer and it is our policy to not discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, marital status, sexual orientation, gender identity, genetic information, disability, veteran status, or any other status protected by federal, state or local laws.