Customer Service Specialist

Essential Functions

• Schedules all delivery orders and requests from customers using discretion and independent judgment.
• Enters all orders into the computer for dispatch, requiring specialized training for technical lines.
• Maintains rail billing before containers are delivered to the railroad and validates in-bound documentation with US customs if necessary.
• Verifies bookings are released at depots for export moves and traces import containers to confirm delivery by the last free day.
• Prepares customer reports and tracking/tracing as required, including divisional pool, MDR, CNI, Daily Activity, and Dispatch Status.
• Notifies the Cargo Specialist Supervisor or management of all service failures and proposes/implements solutions to improve overall customer service.
• Updates location profiles in the computer system and works as a dispatcher as needed based on volume/vacation schedules.
• Performs other duties as assigned by management.

Skills/Knowledge Required

• Data entry skills
• Good communication and organizational skills
• Email and general office duties
• Innovative thinking
• Knowledge of port and rail operations, US customs, and the trucking industry