Customer Service Specialist
HealthMark Group · United States · 1 wk ago
RemoteRemoteCustomer ServiceFull-time
Job Duties
- Process medical record requests
- High volume and fast-paced environment
- Reports directly to the Processing Manager
- Absorb as needed in overflow processing due to high volume issues and/or coverage issues
- Maintain consistent schedule by processing all requests within 24-48 hours of receipt for assigned accounts
- Provide feedback regarding request volume and perceived issues
- Maintains monitors incoming requests received through various means
- General office duties
- Answering phone calls and phone coverage for medical records requests to support client needs
Qualities
- Fast learner
- Dependable
- Quick worker
- Team player
- Positive attitude
- Someone who strives to do more
Benefits
- Health Insurance Plan Options with Company Coverage
- Vision and Dental Plan Options
- STD, LTD, Life and Life A&D
- Competitive Paid Time Off, including Paid Holidays
- 401(k) Plan Offering with Employer Matching