Customer Service Specialist

About the role

As a Customer Service (Self Determination) Support Specialist or SDSS, you will work on a team to deliver great customer service, over the phone, to people self-directing their care as well as other stakeholders.

Responsibilities

• Make and receive phone calls to support external and internal stakeholders
• Enter information into databases, such as a call log, for effective record keeping
• Prepare and send documents via DocuSign or email
• Avoid improper naming and saving of documents in the document management system
• Manage DocuSign accounts and support issues from the operations staff and customers
• Ensure all compliance standards are met for audit purposes
• Time sheet reviewing and time tracking
• Accurately and efficiently complete payroll checklists for assigned agencies
• Work with your team leader to identify strategies for reducing errors
• Collaborate with your team to resolve rejected timesheet issues

Requirements

• A high school diploma or GED
• An associate degree preferred

Qualifications

• Self-motivated
• Ability to work independently and as part of a team
• Strong communication skills
• Attention to detail

Skills

• Excellent phone etiquette
• Effective time management
• Proficient in Microsoft Office Suite
• Experience with DocuSign

Benefits

• Flexible paid time off
• Competitive wages & benefits
• Meaningful opportunities for professional growth

Pay

Compensation is commensurate with experience.

Schedule

Hours are typically Monday through Friday, 8:00 AM - 5:00 PM.

Culture & Belonging

At GT Independence, we strive to be a welcoming and inclusive community. We believe that bringing your full, authentic self to work can lead to a more innovative and successful team. We are committed to reflecting the communities we serve in our workforce and fostering an environment where everyone feels valued and included.