Customer Service Specialist
Express Employment Professionals · Murrysville, PA · 3 wk ago
Customer ServiceFull-time
Job Duties
- Aid walk-in customers with account and tax-related inquiries
- Answer incoming calls and provide support regarding account information and services
- Process payments accurately and efficiently
- Update customer information and establish new accounts as needed
- Document detailed account notes and customer interactions
- Research account information and resolve customer concerns
- Afford office operations and end-of-day administrative tasks
Qualifications
- High school diploma or GED
- Attention to detail and accuracy
- Reliability
- Previous customer service, call center, administrative, or office experience preferred
- Strong computer skills with the ability to navigate multiple applications
- Excellent communication, research, and problem-solving skills
- Spanish-speaking abilities are a plus
Benefits
- Medical, dental, and vision benefits
- Weekly paychecks
- Working with a dedicated & responsive team
- Monthly referral bonuses & more!
Shift
First Shift (Hours To Be Determined)