Customer Service Specialist

Duties and Responsibilities

• Greeting customers to address their needs which may entail identifying the parts they need, answer questions about products, and provide information. Following up with customers in a timely manner when to handle their needs.
• Utilize computer systems and parts, diagrams to locate and identify correct parts based on customer descriptions or equipment information, assess and meet rental needs
• Receive and stock incoming parts, maintain accurate inventory levels, and monitor stock levels to ensure timely recording.
• Process customers orders, pull parts from inventory, and prepare.
• Promote parts sales to customers, identify potential sales opportunities, and achieve sales targets.
• Unload incoming shipments, verify parts quantities, and process outgoing orders.
• Maintain a clean and organized parts department, including labeling shelves and bins properly, keeping the showroom parts section neat and organized, sweeping floors and dust shelves.
• Collaborate with service technicians to identify necessary parts for repairs and ensure timely delivery.
• Stay updated on training/certifications assigned or needed, new products, parts numbers, and manufacturer specifications.
• Communicate and collaborate across all departments verbally and in writing to best meet customer needs.
• May perform additional duties and assignments in order to meet performance expectations and customer needs.

Qualifications/Requirements

• Basic understanding of Bobcat equipment or industrial components and how they function.
• Ability to navigate parts catalogs and inventory, systems and applications.
• Excellent communication and interpersonal skills to interact effectively with customers.
• Ability to accurately identify parts, verify part numbers, and maintain accurate inventory records.
• Prior customer service experience (minimum of 1 year)
• Ability to prioritize tasks, manage multiple orders, and customer concerns.
• Must pose a high level of confidence and transparency in sharing knowledge, advice to customers regarding their options.