Customer Service Specialist
About the role
Responsible for responding to and/or managing inquiries, complaints, and feedback from customer accounts. This may include providing support through various channels, such as in person, phone, email, or social media. They must be able to communicate effectively, understand the customer's needs, and provide solutions or information promptly. Additionally, they may need to collect and record customer data and maintain accurate records of customer interactions. The role requires problem-solving skills, patience, empathy, and the ability to work under pressure. The focus is on building and maintaining positive relationships with customers and providing quality service that meets or exceeds their expectations.
Responsibilities
- Trace shipments for the booking agents and customers
- Investigate and resolve service issues as they occur by working with planners, drivers, and distribution centers
- Register shipments for online agents
- Provide system updates when needed
- Respond to general inquiries, i.e., missing pieces, certain account watch info, and claims
- Provide dates for truckload shipments as well as specialty fleets
- Add and approve valuation with defined limits
- Document all actions on the V601 system
Qualifications
- Customer Service and Communication
- Complex Problem Solving and Critical Thinking
- Judgment and Decision Making
- Good Time Management
- Cordination and Active Listening
Benefits
- Comprehensive package including medical, dental, and vision coverage
- Prescription drug and telemedicine services
- Company-paid life and disability insurance
- Retail savings with company match
- Paid time off, holidays, and parental leave
- Plus additional voluntary benefits and employee discounts
Pay
This pay scale represents a good faith estimate of the fixed rate the company reasonably expects to pay upon hire for this position: $16.50 per hour.
Schedule
Monday to Friday (9:00 am to 6:00 pm)
Benefits
- Comprehensive package including medical, dental, and vision coverage
- Prescription drug and telemedicine services
- Company-paid life and disability insurance
- Retail savings with company match
- Paid time off, holidays, and parental leave
- Plus additional voluntary benefits and employee discounts