Customer Service Specialist

What We Need

We are hiring for multiple Customer Service & Call Center Opportunities at our onsite Lexington, KY location. These roles support our customers through a variety of customer service, reservation coordination, travel support, and account service functions. Depending on the position, responsibilities may include assisting customers by phone and email, coordinating hotel reservations, researching solutions, resolving inquiries, updating account information, and navigating multiple computer systems in a fast-paced environment. We're seeking customer-focused professionals with strong communication, problem-solving, multitasking, and computer skills who are passionate about delivering exceptional customer experience.

Compensation

Hourly pay based on the position and experience starting at $14.90-$16.35 an hour.

What You Can Expect

• Providing exceptional customer service through inbound and outbound phone calls and email communication
• Aiding customers with reservations, travel support, account inquiries, and service requests
• Researching information and resolving customer issues efficiently and professionally
• Accurately entering and updating customer information across multiple systems
• Coincording with internal teams to resolve complex inquiries and ensure a seamless customer experience
• Prioritizing multiple tasks while maintaining accuracy and attention to detail
• Participating in team meetings, ongoing training, and continuous process improvement initiatives

Qualifications & Skills

• A high school diploma or equivalent
• Previous customer service, call center, hospitality, administrative, or client support experience preferred
• Strong verbal and written communication skills
• Excellent problem-solving and critical-thinking abilities
• Comfortable navigating multiple computer systems and learning new technology
• Strong organizational skills with the ability to multitask in a fast-paced environment
• A collaborative mindset and commitment to delivering an outstanding customer experience

Benefits & Perks

• Medical, Dental, and Vision benefits beginning the first month after hire
• 401(k) with automatic enrollment (subject to eligibility)
• Generous paid time off, including holidays, vacation, sick, personal, and volunteer time
• Employee discounts with major providers
• Company-sponsored wellness initiatives and virtual fitness classes
• Career growth opportunities within Corpay