Customer Service Specialist

About the role

As a Customer Service Specialist at Concierge Home Care, you will provide general office support and handle a variety of clerical tasks to ensure smooth operations. Your responsibilities include:

• Answer and screen incoming calls, directing callers to the appropriate associate or voicemail.
• Greet and assist company guests and visitors.
• Receive, sort, and forward incoming mail and publications.
• Sign for and distribute package deliveries.
• Order, receive, stock, and distribute office supplies as needed.

Qualifications

• Some college (required)
• One year of medical office experience (required), including front-of-office doctor's office experience (check-in/check out) and answering phones
• Prior authorization experience (specifically through Availity, United Healthcare portal, and CoverMyMeds)
• eClinicalWorks experience
• Highly organized and able to multitask
• Self-motivated with strong attention to detail
• Excellent customer service and communication skills
• Proficiency in Microsoft Office

Benefits

• Three weeks of PTO and annually increases to four weeks after five years
• Earn quarterly bonuses based on individual and team performance
• 401(k) options
• Employee Assistance Program (EAP), pet insurance, legal assistance, and employee referral bonuses
• Health, dental, vision, and HSA options
• Mileage reimbursement or company vehicle (per company policy)
• Data plan reimbursement