Customer Service Specialist

About the role

The City of Bellevue is seeking a Customer Service Specialist for the Highland Community Center (HCC).

HCC features a gym, fitness center, multipurpose room with a stage, classrooms, and a fireside room. At peak times, HCC is a busy facility with a variety of activities occurring simultaneously.

Responsibilities

• Represents the City in a positive manner and provides quality customer service to the public.
• Answers and routes incoming calls.
• Collections admissions fees and registers patrons using a registration system.
• Handles payment transactions, including cash, checks, and credit cards.
• Assumes responsibility for shift reports and accountability of funds.
• Completes reports accurately and in a timely manner.
• Communicates clearly and provides accurate information to the public.
• Sets up/takes down for programs as needed.
• Informs patrons of rules and policies of the City of Bellevue.
• Affords assistance with cleaning the office and other areas of the facility as assigned.
• Reports any damage, incidents, and injuries using appropriate forms.
• Works with other employees to provide safe conditions for the public.
• Reports any unsafe situations or conditions.
• Responds to emergency situations.
• Attends scheduled staff trainings as assigned.
• Adheres to safety procedures and standards.

Qualifications

• High school diploma or GED; college level coursework preferred.
• At least one year of prior customer service or recreation-related experience.
• Proficient with Microsoft Suite (Excel, Word).

Skills, Abilities, and Competencies

• Customer service in a busy environment and handling multiple tasks.
• Handling conflict and dealing with emergency situations.
• Working with diverse groups of people in a tactful, effective, and respectful manner.
• Solving problems and communicating effectively, in person, via email, and over the phone.
• Providing information about parks, recreation, and community services programs.
• Handling emergency situations.
• Handling cash and making change.
• Using a computer to enter and track data, process payments, research information, and communicate program details to participants.
• Working various schedules including mornings, afternoons, evenings.
• Enforcing facility rules, policies, guidelines, and safety standards.

Conditions of Employment

• All candidates will be required to establish employment authorization and identity at the time of hire.
• The City is not able to sponsor work visas.
• Positions may require completion of references checks, including at least one prior supervisor.
• Some positions may require completion of a criminal background check prior to start employment.
• Some positions may require obtaining a commercial driver's license (CDL), licenses, or additional certifications.