Customer Service Specialist

About the role

Buils a loyal customer base by solving customer problems, providing excellent customer service and by making the store experience interactive, engaging, and reassuring by performing the following duties.

Responsibilities

• Develops positive customer relationships.
• Serves customers by matching them with just the right products.
• Maintains the visual appeal of the store.
• Makes the most effective use of the store displays.
• Maintains the expertise to explain product features and benefits.
• Calculates discounts and any promotions as applicable to the rental agreement or sale.
• Ensures the customer folders are setup, filed and maintained properly.
• Qualifies customers for the product.
• Performs regular sales and marketing calls.
• Seeks and maintains knowledge of current products, pricing, sales, promotion, policies, and procedures.
• Affords assistance with creating and verifying rental agreements and educating customers on their agreement.
• Affords assistance with training and developing the stores delivery and installation specialists.
• Affords assistance with managing store inventory.
• Affords assistance with refurbishing store merchandise.
• Completes any other tasks assigned at the discretion of management.

Requirements

• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence.
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
• Knowledge of Ideal and PawnMaster.
• Valid driver's license.

Qualifications

• Communication skills.
• Customer relationship skills.
• Detail oriented.
• Problem solving skills.
• Organizational skills.
• Ability to work and perform well in a fast-paced environment.
• Ability to lift and move furniture and merchandise with the proper equipment and assistance.

Skills

• Communication skills
• Customer relationship skills
• Detail oriented
• Problem solving skills
• Organizational skills
• Ability to work and perform well in a fast-paced environment
• Ability to lift and move furniture and merchandise with the proper equipment and assistance

Benefits

N/A

Pay

Competitive

Schedule

N/A