Customer Service Specialist

About the Company

Advanced Spice & Trading, Inc. is a food industry company specializing in sourcing, blending, and distributing high-quality spices and seasonings to a wide range of customers. Our sister company, Hanks Brokerage, represents a broad spectrum of suppliers serving both the industrial food manufacturing and food service channels. The company emphasizes consistent product quality, reliable order fulfillment, and strong customer relationships. Team members collaborate closely across operations, logistics, and customer service to ensure accurate and timely delivery of products. Advanced Spice & Trading, Inc. and Hanks Brokerage value reliability, attention to detail, and a commitment to supporting food manufacturers, distributors, and related businesses.

About the Role

This is a full-time, on-site Customer Service Specialist position based in Dallas, TX. The role focuses on accurately entering and managing sales orders, confirming product availability, and ensuring all order details meet company standards. Daily responsibilities include reviewing purchase orders, verifying pricing and terms, coordinating with sales, warehouse, and logistics teams, and updating systems with changes or special instructions. The specialist will monitor order status, resolve discrepancies, handle customer inquiries, and prepare basic reports or documentation.

Responsibilities

• Accurately enter and manage sales orders in the system.
• Confirm product availability and ensure order details are complete and compliant with company standards.
• Review purchase orders and verify pricing, terms, and special instructions.
• Coordinate with sales, warehouse, and logistics teams to support timely shipments.
• Monitor order status and resolve any discrepancies or issues.
• Handle order-related inquiries from customers with professionalism and clarity.
• Update systems with changes, adjustments, or special instructions.
• Prepare basic reports or documentation as needed.
• Maintain organized records and provide clear communication throughout the order lifecycle.

Qualifications

• Strong customer-facing skills, including experience in Customer Service and Customer Support, with a focus on timely and accurate assistance.
• Ability to foster positive Customer Experience and drive Customer Satisfaction by understanding needs and following through on commitments.
• Professional communication and phone etiquette skills, ensuring clear, courteous, and efficient interactions across all channels.
• Excellent written and verbal communication skills, including the ability to document interactions and prepare clear responses.
• Strong organizational and time management abilities, with meticulous attention to detail and accuracy in order entry and data handling.
• Comfort working in a fast-paced, on-site environment and collaborating with cross-functional teams such as sales, operations, and logistics.
• Basic proficiency with office software and customer databases or CRM systems.
• High school diploma or equivalent required; additional education or experience in customer service, logistics, or the food industry is a plus.