Customer Service Specialist

About the role

The Customer Service Specialist position at Arrow Electronics is responsible for managing customer relationships, preparing orders, negotiating prices, and providing customer service. This role involves coordinating resources, handling expediting, and maintaining inventory levels.

Responsibilities

• Coordinate resources and processing of customer quotations
• Order preparation and thorough knowledge of supply chain engagements
• Negotiate pricing, provide quote markup, and notify customers of price increases
• Work with supplier contacts and internal departments to resolve pre-sales and post-sales issues
• Handle local expediting and assist with global opportunities through local escalation
• Proactively inform customers of delivery status changes, conduct bond reviews, manage SMI, and coordinate PCNs
• Manage POI (Perfect Order Index) including OTD and E2E order quality
• Support the sales team with direct customer contact during the Order to Invoice process within Planned Demand

Requirements

• 2-3 years of sales experience supporting large, assigned customers
• Bachelor’s degree preferred
• Industry experience with a distributor or supplier a plus
• Strong negotiation, verbal, and written communication skills
• Excellent interpersonal, organizational, problem-solving, and customer service skills
• Able to work in a fast-paced environment, multitask, prioritize, and handle ambiguity
• Proficient with MS Office including Word, Outlook, and Excel (VLOOKUPs and pivot tables)
• Aerospace and Defense experience preferred

Qualifications

• Must be eligible for an export license or be a U.S. Person
• Must be comfortable working in multiple systems and applications

Skills

• Strong negotiation, verbal, and written communication skills
• Excellent interpersonal, organizational, problem-solving, and customer service skills
• Proficient with MS Office including Word, Outlook, and Excel (VLOOKUPs and pivot tables)

Benefits

• Medical, Dental, Vision Insurance
• 401k with matching contributions
• Short-Term/Long-Term Disability Insurance
• Health Savings Account (HSA)/Health Reimbursement Account (HRA) options
• Paid Time Off (including sick, holiday, vacation, etc.)
• Tuition Reimbursement
• Growth Opportunities

Pay

Annual Hiring Range/Hourly Rate: $29.53 - $36.09

Schedule

This position follows a hybrid schedule of 3 days in the office and 2 days from home.