Customer Service Specialist

Job Duties And Responsibilities

• Handle incoming borrower, agent and lender calls at a professional level.
• Accurately compose written information for loan histories.
• Accurately verify, key and/or memo insurance information in relation to all Creditor Placed Insurance (CPI) product types and CPI cancels.
• Ability to follow up and resolve customer problems or issues.
• Mentor fellow co-workers as requested by supervisor.
• Report any system and related issues.

Qualifications

• High school diploma or GED required.
• Distribute and exchange information with others.
• Perform other duties as assigned.
• Strong attention to detail and organization skills required.
• Strong problem solving and analytical abilities.
• Dependable and reliable.
• Ability to acknowledge and respect confidential information.
• Excellent telephone, written and verbal communication skills with strong customer service focus.
• Professional interaction with employees, peers and customers.
• Answers questions, corrects errors and resolves discrepancies.
• Ability to learn quickly.

Pay

We offer our employees a robust compensation package! Our comprehensive benefits include: medical, dental and vision insurance coverage; 100% company-paid life and disability coverage, 401k options with company match, three weeks PTO by the end of the first year and much more.

Schedule

Details on the schedule are not specified in the job posting.