Customer Service Specialist

Job Purpose

The Service Operations Administrator - Corporate is responsible for internal support and external customers, which includes data management, work order management, and customer-facing program assignments. This position works with the assigned supervisor to operationalize the customer contract strategy and relationships to reduce costs, enhance service quality, and mitigate risk.

Responsibilities

• Create and maintain asset profiles and service tickets with high accuracy.
• Retrieve, review, and process documentation from internal/external customers to ensure contractual accuracy and completion.
• Execute and understand all department standard operating procedures.
• Work closely with technical staff to resolve service level issues in a timely manner.
• Aid in achieving full compliance with medical equipment management programs.
• Support end-of-month calendar deliverables in alignment with customer deadlines, compliance standards, and operational goals.
• Adhere to month-end procedures, requirements, and timelines.
• Contribute to quality control efforts to align both revenue and expense activities.

Requirements

• Bachelor’s degree in Business Administration preferred but not required.
• 0 – 3 years of administrative or other applicable experience.
• Demonstrated organizational effectiveness.
• Desire to grow professionally and establish oneself as an expert/resource in the field.
• Cooperative and contributing team member to ensure high levels of service to both internal and external customers.
• Flexibility in work schedule to meet customer needs.
• Desire to learn and establish expertise in product, market, profession, or area of expertise.
• Strong time management and organizational skills.

Knowledge, Skills, Abilities, and Other Characteristics

• Ability to sit, stand, lift, bend, and stoop numerous times throughout the day.

Benefits

• Health insurance options for Medical, Dental & Vision plans.
• Short- and Long-Term Disability plans.
• Flexible Spending Accounts.
• Health Savings Accounts.
• Life Insurance Options.
• Paid Time Off.
• 401K Saving Plan with employer match.
• Employee Discounts.
• Tuition Reimbursement.
• Daily Pay program.
• Employee Assistance Program.
• Wellness programs.