Customer Service Specialist

About the role

AAF International is a global leader in clean air solutions, founded in 1924 and part of the Daikin Group. The company is committed to continuous improvement, safety, and world-class operations, fostering a culture centered around mutual selection and mutual respect.

Responsibilities

• Collaborate with customers, sales teams, and other departments to provide information about products and services, quotes, order entry, and customer complaints.
• Investigate and respond to customer inquiries, prioritizing urgent matters.
• Maintain knowledge on lead times, product information, pricing, shipping schedules, and other information to ensure accurate and efficient service.
• Record customer interactions and transactions in SAP and PC software systems.
• New Customer Set-up in SAP, working with the credit and collections department to process credit applications.
• Update customer master files, including contact information, sold-to, ship-to, shipping terms, pricing, and customer-specific text requirements.
• Assist the credit department with invoice disputes and billing error resolutions.
• Provide freight estimates and work with Operations on delivery/freight estimates to ensure accuracy.
• Perform other duties as assigned.

Requirements

• High school diploma or equivalent, with an associate or bachelor’s degree preferred; 5 years’ prior experience in customer service or related areas, preferably in a manufacturing/industrial environment.
• Proficient with Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Industry knowledge/experience is desired.
• Must exhibit strong communication skills, ability to calculate figures and amounts, apply basic algebra and geometry, analyze problems, organize tasks, pay attention to detail, demonstrate creativity, work collaboratively, and handle stress.

Qualifications

• Commercial extravert personality, able to build relationships with both external and internal customers.
• Proactive in contacting customers.
• Health, safety, and environmentally conscious.
• Strong English communication skills, including face-to-face, telephone, and written interactions.
• Able to respond quickly to customer needs.
• Flexible and willing to adapt to changing priorities.

Skills

• Excellent communication skills.
• Ability to calculate figures and amounts, such as discounts, commissions, and percentages.
• Basic algebra and geometry skills.
• Problem analysis and solving abilities.
• Organizational and planning skills.
• Attention to detail.
• Creativity.
• Team player mentality.
• Stress tolerance.

Benefits

AAF International is an Equal Opportunity Employer, providing equal opportunities to all qualified applicants without regard to race, religion, color, sex, sexual orientation, gender identity, national origin, citizenship, veteran status, uniform servicemember status, age, disability, or any other legally recognized protected personal characteristics.

Pay

Details on compensation are not specified in the job posting.

Schedule

Details on the schedule are not specified in the job posting.