Customer Service Specialist

About the role

This entry-level position in our branch network offers opportunities for cross-selling and upselling AAA products and services. You will receive comprehensive training on a variety of AAA offerings and have the chance to advance through skill-based pay increases, quarterly bonuses, and career growth opportunities.

Responsibilities

- Interface with AAA members to fulfill their requests, including taking passport photos, planning road trips, distributing maps and tour books, and cashiering. - Work overtime, including Saturdays. - Utilize Microsoft Office basics. - Travel locally as needed. - Maintain a high school diploma or equivalent. - Successfully complete a background check and drug screening.

Qualifications

- Experience in retail sales, banking, or similar customer service/sales environments. - Proven ability to exceed assigned sales or service quality goals. - Ability to work flexible hours, including weekends. - Basic proficiency with Microsoft Office. - High school diploma or GED.

Benefits

- Comprehensive health coverage for medical, dental, and vision needs. - 401(K) savings plan with company matching and pension options. - Tuition assistance. - Floating holidays and paid time off for community volunteer programs. - Paid parental leave. - Wellness programs. - Employee discounts on various services and products. - Access to Auto Club Enterprises, the largest club within the national AAA federation, with over 18 million members.

Schedule

- Flexible work schedule, including potential for overtime and Saturday work. - Local travel may be required.

Pay

- Competitive salary based on qualifications and performance.

Benefits

- Health coverage for medical, dental, vision. - 401(K) savings plan with company match. - Pension plan. - Tuition assistance. - Floating holidays and paid time off for community volunteer programs. - Paid parental leave. - Wellness programs. - Employee discounts on various services and products. - Access to Auto Club Enterprises, the largest club within the national AAA federation, with over 18 million members.