Customer Service Specialist 1 AIM

About the role

Aon is looking for a Customer Service Specialist to join their team. This role is part of Aon Integramark, a debt cancellation service administrator for the U.S. lending industry. The position is hybrid and based in Alpharetta, GA.

Responsibilities

• Provide excellent customer service for inbound calls
• Initiate benefits (claims) and process benefit related transactions
• Work cancellation requests
• Identify and respond efficiently and accurately to customers and provide solutions and/or alternatives
• Engage in active listening with the customer, confirming or clarifying information and defuse situations as needed
• Document details of customer’s inquiries and/or complaints and the actions taken to resolve their issues in a comprehensible way

Requirements

• Excellent customer service for inbound calls
• Initiate benefits (claims) and process benefit related transactions
• Respond efficiently and accurately to customers and provide solutions and/or alternatives
• Engage in active listening with the customer, confirming or clarifying information and defuse situations as needed
• Document details of customer’s inquiries and/or complaints and the actions taken to resolve their issues in a comprehensible way
• Bilingual (Spanish-English) is highly preferred

Qualifications

• College degree or equivalent work experience required

Skills

• Excellent customer service for inbound calls
• Initiate benefits (claims) and process benefit related transactions
• Respond efficiently and accurately to customers and provide solutions and/or alternatives
• Engage in active listening with the customer, confirming or clarifying information and defuse situations as needed
• Document details of customer’s inquiries and/or complaints and the actions taken to resolve their issues in a comprehensible way
• Bilingual (Spanish-English) is highly preferred

Benefits

In addition to a comprehensive benefits package, Aon supports a diverse and inclusive workforce. They offer two Global Wellbeing Days each year and flexible working styles to support work-life balance. Aon also encourages continuous learning and growth through various training programs and resources.

Pay

The salary range for this position (for U.S. applicants) is $40,000 to $45,000 annually. The actual salary will vary based on applicant’s education, experience, skills, and abilities, as well as internal equity and alignment with market data.

Schedule

This is a hybrid position based in Alpharetta, GA.