Customer Service - Self Storage Manager
About the role
Public Storage is the self-storage industry leader and we are Hiring Now! Earn $19.50 Per Hour. Our Benefits Total Rewards package available to our team: We work Flexible and Full-Time Schedules between the hours of 9:30am and 6pm (weekends ‘til 5pm). Employees become eligible for Full-time Benefits by working an average of 20+ hours - Benefits include: Medical, Dental, Vision, 401k with match, paid time off, sick time, and flex spending. Company paid life, accidental death insurance, and exclusive vendor discounts. Mileage reimbursement is provided when traveling between properties or other work-related tasks.
Responsibilities
- Audit cash drawers and make bank deposits
- Auditing cash drawers and making bank deposits are part of the daily business
- Assess customer storage needs and make suggestions, including selling packing and moving supplies
- Help keep customers current with payments and make reminder and collection calls when required
- Make scheduled delinquent calls, access customer personal information, execute lien sales, and administer transactions with Auction Vendors, including providing access to purchased space
- Perform cleaning and daily maintenance tasks: including sweeping/mopping interior areas and maintaining exterior grounds/curb appeal clean and free of debris
- Resolve issues and complete lease agreements
- Responsible for opening and closing facilities
- Responsible for company assets/property
- Sell packing and moving supplies
- Work independently at multiple locations
- Work with reservation and walk-in customers in renting storage spaces
Qualifications
- Successful candidates come from a variety of customer service centered sales environments including retail, restaurant, fast food or other service-based companies
- Transportation: Our employees are required to have a valid driver’s license and utilize their own vehicle to travel between different work locations and/or while conducting other work-related business. (mileage reimbursement available)
Additional Information
- More about Us! Public Storage was recognized as A Great Place to Work by the Great Place to Work Institute. Our employees have also voted us as having Best Career Growth, ranked us in the Top 5% for Work Culture, and in the Top 10% for Diversity and Inclusion.
Equal Opportunity Employer
Qualified applicants will be considered without regard to age, race, religion, color, national origin, ancestry, marital status, sexual orientation, gender identity or expression, disability, nationality, sex, religion, veteran status, or any other protected status. All qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers (where applicable) and the California Fair Chance Act.