Customer Service - Self Storage Manager

About the role

Public Storage is the self-storage industry leader and we are Hiring Now! Earn $19.50 Per Hour. Our Benefits Total Rewards package available to our team: We work Flexible and Full-Time Schedules between the hours of 9:30am and 6pm (weekends ‘til 5pm). Employees become eligible for Full-time Benefits by working an average of 20+ hours - Benefits include: Medical, Dental, Vision, 401k with match, paid time off, sick time, and flex spending. Company paid life, accidental death insurance, and exclusive vendor discounts. Mileage reimbursement is provided when traveling between properties or other work-related tasks.

Responsibilities

• Audit cash drawers and make bank deposits
• Assess customer storage needs and make suggestions, including selling packing and moving supplies
• Perform daily storage unit inspections to confirm inventory and availability
• Help keep customers current with payments and make reminder and collection calls when required
• Transport lift/move items weighing up to 35 pounds
• Walk in/around facilities spending up to 50% of their time in outdoor environments, including climbing stairs and opening large doors
• Perform cleaning and daily maintenance tasks: including sweeping/mopping interior areas and maintaining exterior grounds/curb appeal clean and free of debris
• Drive to multiple properties and perform bank cash deposits
• Work alone; be responsible for opening and closing facilities; assist reservation and walk-in customers in renting storage spaces, including resolving issues and completing lease agreements
• Access customer accounts, including confidential and sensitive personal information, when responding to break-ins and delinquent accounts
• Accept, enter, and accurately document all customer payments, ensuring that cash handling and deposits are conducted in accordance with company policy
• Execute lien sales and administer transactions with Auction Vendors, including providing access to purchased space

Qualifications

• Successful candidates come from a variety of customer service centered sales environments including retail, restaurant, fast food or other service-based companies
• Utilize their own vehicle to travel between different work locations and/or while conducting other work-related business. (mileage reimbursement available)

Additional Information

• More about Us! Public Storage was recognized as A Great Place to Work by the Great Place to Work Institute. Our employees have also voted us as having Best Career Growth, ranked us in the Top 5% for Work Culture, and in the Top 10% for Diversity and Inclusion.
• Apply Now for an opportunity to join Public Storage and be a part of the self-storage industry’s #1 team!
• REFD0057 Public Storage is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, religion, color, national origin, ancestry, marital status, sexual orientation, gender identity or expression, disability, nationality, sex, religion, veteran status, or any other protected status. All qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers (where applicable) and the California Fair Chance Act.