Customer Service Sales Specialist I - (Utqiagvik, AK)

About the role

GCI's Customer Service Sales Specialist I supports and promotes our company's products and solutions, turning customers into lifelong fans. This role involves providing high-quality service and promoting GCI's value by proactively acquiring, upselling, cross-selling, and retaining customers across various product lines.

Responsibilities

• Extensively knowledge of the latest products and competitive pricing plans to help customers choose the best plan and product that suits their needs.
• Utilize exceptional customer service and sales skills to educate customers and offer a variety of options and solutions during interactions.
• Assist customers in a professional manner to ensure they have the best possible experience.
• Maintain and exceed performance and sales goals/metrics.
• Identify and act upon opportunities to upsell additional products and services to both new and existing customers.
• Handle all customer service issues in a timely and professional manner.
• Be enthusiastic and professional with peers and customers.
• Respond to all customer service inquiries about our products and services; communicate effectively when handling customer inquiries/complaints or when communicating with service in other departments.
• Consult with customers to determine their needs.

Requirements

• A combination of relevant work experience and/or education sufficient to perform the duties of the job may substitute to meet the total years required on a year-for-year basis.
• High School diploma or equivalent.
• Minimum of six (6) months general work experience.
• Preferred previous experience in customer service and sales.
• Telecommunications experience.
• Other telecom industry or job-specific certifications.

Qualifications

• Must be able to work well with others under stressful, time-restricted conditions, displaying patience and tolerance in order to relay and obtain information and create and maintain positive rapport with customers and co-workers.
• Must be able to recognize deviations from procedures and confirm with senior staff appropriate next steps.
• Resolves simple, least sensitive issues concerning customer service/account maintenance.
• Meets sales goals.
• Directs more complex problems to senior team.

Skills

• Accountability
• BASIC PRINCIPLES
• Collaboration
• Communication
• Compliance
• CUSTOMER FOCUS
• Reliability
• Safety & Security

Benefits

Includes a hiring bonus of $2,500 and a guaranteed monthly commission of $1,600.

Pay

Salary range based on experience and qualifications.

Schedule

Rotating flexible schedule up to and including overtime, on-call, and/or additional time on weekends, holidays, evenings, and/or additional time before or after core shift hours and at other GCI retail locations when necessary.

Additional Job Requirements

This is an entry-level sales role requiring the ability to understand, comprehend, and resolve basic issues. Works under close supervision and supports peers and management. Role will develop proficiency and understanding of product lines, devices, accessories, and sales goals. Ability to recognize deviations from procedures and confirm with senior staff appropriate next steps. Performs routine work with detailed instructions on assignments. Resolves simple, least sensitive issues concerning customer service/account maintenance. Meets sales goals. Directs more complex problems to senior team.

Physical Requirements and Working Conditions

• Primarily sedentary, requiring long periods using telephones, computer terminals or the equivalent.
• Work in a standard retail store setting and operate standard office equipment.
• Ability to accurately communicate information and ideas to others effectively.
• Physical agility and effort sufficient to perform job duties safely and effectively.
• Ability to make valid judgments and decisions.

Driving Requirements

This position may require access to reliable transportation for occasional travel between retail store locations, offices, worksites, or other locations as needed.

Physical Requirements

• Work in a standard retail store setting and operate standard office equipment.
• Ability to accurately communicate information and ideas to others effectively.
• Physical agility and effort sufficient to perform job duties safely and effectively.
• Ability to make valid judgments and decisions.

Working Conditions

• Work can be intense and stressful due to a high volume of customer interactions that are sometimes emotionally charged.
• Work in a team environment with a diverse group of people and customers.
• A neat, clean, professional appearance required; must have consistent, reliable attendance by showing up for work as scheduled with a positive, enthusiastic attitude required.

About Us

GCI has been delivering communication and technology services to remote communities and challenging conditions in North America for over 40 years. We are a pioneer in telemedicine and online education, transforming communication and quality of life for Alaskans. GCI operates in a 24/7 environment, responding to public health and safety matters or other business emergencies.

EEO

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or another characteristic protected by law.