Customer Service Sales Specialist I - (Dillingham, AK)

About the role

GCI's Customer Service Sales Specialist I supports and promotes our company's products and solutions, turning customers into lifelong fans. You'll bring our cutting-edge technology to customers every day and enhance their lives, work, and play.

Responsibilities

• Provide high-quality service and promote GCI's value by proactively acquiring, upselling, cross-selling, and retaining customers across applicable product lines.
• Utilize extensive knowledge of the latest products and competitive pricing plans to help customers choose the best plan and product that suits their needs.
• Build trust and educate customers during each interaction, offering a variety of options and solutions.
• Assist customers in a professional manner, creating a first-class customer service experience.
• Maintain and exceed performance and sales goals/metrics, identifying and acting upon opportunities to upsell additional products and services.
• Handle all customer service issues in a timely and professional manner, responding to inquiries and complaints effectively.
• Work collaboratively with peers and management, demonstrating accountability, reliability, and results-driven behavior.

Requirements

• A combination of relevant work experience and/or education sufficient to perform the duties of the job.
• High School diploma or equivalent.
• Minimum of six (6) months general work experience.
• Preferred previous experience in customer service and sales, telecommunications experience, or other telecom industry or job-specific certifications.
• Alaska Arctic Region residents preferred, but not required.
• Must successfully obtain a High School diploma or GED equivalent within one (1) year of employment.
• Ability to recognize deviations from procedures and confirm with senior staff appropriate next steps.
• Ability to work in a rotating flexible schedule, including overtime, on-call, and additional time on weekends, holidays, evenings, and additional time before or after core shift hours.

Qualifications

• Excellent command of the English language required, with multi-language speakers encouraged.
• Knowledge of telecommunications industry, products, services, and customer service activities.
• Technical skills to use technology-based applications such as, Internet, cell phones, or equivalent, and to provision and troubleshoot.
• Basic math and accounting skills with ability to accurately process, reconcile, and electronically track cash transactions and prepare deposit slip information.
• Proficient computer skills and MS Office knowledge (e.g., Outlook, Teams, Word, Excel, Access) to complete job duties effectively.

Skills

• Customer focus and sales skills.
• Exceptional customer service and sales skills.
• Proactive acquisition and retention of customers.
• Ability to identify and act upon upselling opportunities.
• Effective communication and listening skills.
• Ability to work well under stress and in a fast-paced environment.
• Knowledge of competitor's offers and ability to provide feedback to management.

Benefits

Details on benefits are not specified in the job posting.

Pay

Details on pay are not specified in the job posting.

Schedule

Details on schedule are not specified in the job posting.