Customer Service / Sales Representative (Bilingual, English/Spanish)

About the role

This role involves representing the organization professionally, building rapport with customers, and guiding warm leads through the sales process with integrity.

Responsibilities

• Communicate customer needs and suggest suitable programs
• Maintain call volume and conduct sales presentations
• Process payments and handle customer inquiries and complaints
• Maintain customer documentation and utilize CRM systems
• Ensure compliance with organizational policies

Requirements

• High school diploma (Bachelor’s degree preferred)
• At least 2 years of sales experience
• Fluency in English and Spanish
• Ability to work in a high-paced environment and maintain professionalism
• Capability to perform physical activities such as standing and lifting

Skills

• Excellent sales, negotiation, and communication abilities
• Strong organizational and analytical skills
• Proficiency in CRM and software tools

Benefits

• Health coverage
• Paid time off (PTO)
• 401K retirement plan
• Professional development opportunities