Jobs · Business Development · Michigan

Customer Service & Sales Administration Manager

AJM Packaging Corporation · Bloomfield Hills, MI · 1 mo ago
On-siteBusiness DevelopmentFull-time
We need to output HTML fragment with headings

for sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. The posting includes: Position Overview (could be About the role). Responsibilities & Duties. Minimum Requirements (maybe Requirements). Benefits. Also there is "About Us" and "Career Development" but those are not required sections; we could include as About the role? The instruction: Use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). Do NOT repeat the job title as a heading. So we can map: - About the role: from Position Overview paragraph(s). Could combine the overview text. - Responsibilities: from Responsibilities & Duties bullet list. - Requirements: from Minimum Requirements (education, experience, etc.) - Qualifications: maybe not separate; but we could combine with Requirements? The instruction says include a section only when posting has real specific content. We have Minimum Requirements; we could treat that as Requirements. Qualifications maybe not present distinct; we could omit. - Skills: maybe from Intermediate to Advanced level Microsoft Office Suite skills, CRM experience, etc. Could be part of Requirements but we could create Skills section. - Benefits: from Benefits section. - Pay: not present, so omit. - Schedule: not present, omit. We must preserve all substantive information; do not invent or summarize away detail. Must not include boilerplate like EEO, legal, etc. Also remove duplicated lines, navigation, cookie, etc. The posting includes "For More Information - Visit our website at www.ajmpack.com" and EEO statement at end; we should remove those. Also remove "About Us" and "Career Development"? Those are substantive but not part of required headings; we could incorporate into About the role? But they are separate sections about company; maybe we could include as About the role? The instruction says we can use headings like About the role, Responsibilities, etc. It doesn't forbid other headings, but says use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It implies we should use those headings for those categories. It doesn't say we cannot add other headings, but better to stick to those. However "About Us" and "Career Development" contain substantive info about company and development programs; we could include them under About the role or maybe as a separate section like "About the Company". But not in list. Safer to incorporate relevant details into About the role (position overview) and maybe Benefits already includes tuition assistance etc. Career Development mentions tuition reimbursement etc. That's also a benefit; could be added to Benefits. Thus we will create sections:

About the role

with paragraphs from Position Overview (maybe two paragraphs). Keep all details.

Responsibilities

with
  • each duty.

    Requirements

    with
    • each requirement (education, experience, etc.)

      Skills

      with
      • each skill (Microsoft Office Suite, CRM, management, leadership, etc.)

        Benefits

        with
        • each benefit listed. We must not repeat job title. Ensure we preserve all substantive info: include details like "Bachelor’s degree from an accredited four (4) year college or university or equivalent combination of on-the-job training, professional development, experience and education." etc. We need to be careful not to include boilerplate like "EEO", "equal opportunity employer". Remove that. Also remove "For More Information - Visit our website at www.ajmpack.com". Remove "About Us" and "Career Development" paragraphs unless we incorporate. But we might lose some substantive info like company history, tuition assistance etc. However tuition assistance is already in Benefits; we can keep that. Company history maybe not needed for role; but it's substantive about company; but instruction says preserve ALL substantive information; does that mean we must keep all info from posting, not just about role? It says preserve ALL substantive information; do NOT invent or summarize away detail. That suggests we should keep all info from the posting, not just role-specific. However we are limited to using certain headings; we could add additional headings if needed to preserve info, but the instruction says "Use

          for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." It doesn't forbid other headings, but gives examples. It says "Prefer a few substantive sections over many thin ones." So we could add sections like "About the Company" and "Career Development" if they have substantive content. But we must not create sections with filler. Those sections have real content. Thus we could include: - About the role (position overview) - Responsibilities - Requirements - Skills - Benefits - About the Company (history) - Career Development (training, tuition reimbursement) But we need to decide if we should stick to the given examples. The instruction: "Use

          for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." The "e.g." suggests those are examples, not exclusive list. So we can add other headings as needed. Thus we will output:

          About the role

          ...position overview paragraphs...

          Responsibilities

            ...

          Requirements

            ...

          Skills

            ...

          Benefits

            ...

          About the Company

          ...history...

          Career Development

          ...training, tuition reimbursement...

          We must not include Pay or Schedule. Now extract content. Position Overview – AJM Packaging Corporation, one of America’s leading manufacturers of sustainably sourced and produced disposable paper products, including paper plates, cups, bowls and bags, is currently engaged in a comprehensive search for a uniquely qualified and exceptionally capable Customer Service & Sales Administration Manager to lead and manage both our customer facing service team as well as our internal sales support team. Some applicants will, no doubt, have the requisite education, training and experience to do the job, but only a select few will also possess the less obvious intangible qualities needed to do it well. The successful candidate will likely differentiate themselves from other “would be” managers in a number of ways, most importantly by their passionate commitment to their job and to their customers, their “can do” attitude and their innate ability to command respect, set agendas, make decisions and, above all else, lead with a high sense of urgency and ownership. Reporting directly to the VP/Sales & Marketing, the new Customer Service & Sales Administration Manager will be responsible for working on an inter-departmental basis to promote and maintain customer-centric policies and procedures consistent with the company’s “customer first” agenda in furtherance of the company’s long-term goals and objectives. That's the overview. Responsibilities & Duties – list: - Hire, train, supervise and lead separate Customer Service and Sales Administration teams. - Regularly audit, evaluate and revise all processes and procedures, as necessary and appropriate, to incorporate “best practices” and ensure repeatability and survivability. - Set-up and maintain all customer accounts and related databases and ensure all information, including, but not limited to, customer “Bill To”, “Ship To”, credit and contact information, as well as product specifications, pricing, allowances, incentives, commissions, cash and freight terms is accurate. - Work with Sales, Manufacturing, Logistics and Finance to ensure all customer requests for pricing (i.e. RFP), information (i.e. RFI) and/or samples are fulfilled timely and accurately by the Customer Service team. - Enter, track and revise orders, as necessary and appropriate, to comply with customer requests and/or ensure customer compliance with previously agreed up terms and conditions of sale. - Monitor all customer KPI’s, including but not limited to On Time/In Full (“OTIF”) performance, in stock levels, complaints and compliance with various labeling, packaging, palletizing, routing and/or other requirements, notify key stakeholders of non-compliance and take all necessary and appropriate remedial action. - Monitor daily “Order Issue Report (OIR) and, as necessary and appropriate, notify key stakeholders of any problems, work on an inter-departmental basis with manufacturing, purchasing, logistics and/or other interested parties to remediate any problems and escalate unresolved issues to successively higher management levels in pursuit of a satisfactory, if not optimal, solution. - Monitor customer order patterns and year-to-date (YTD) performance and, as necessary and appropriate, notify key stakeholders, including sales representatives and sales management, of any anomalies in an effort to avoid or, at least, mitigate potential damage. Minimum Requirements – list: - Bachelor’s degree from an accredited four (4) year college or university or equivalent combination of on-the-job training, professional development, experience and education. - 8-10 years of work experience demonstrating steady personal and professional growth in fast paced, high volume Customer Service or similar customer facing positions, including at least four (4) years in management. - Manufacturing experience preferred but not required. - Intermediate to Advanced level Microsoft Office Suite skills (Word, Excel, Access, PowerPoint, Outlook, Teams) required. - CRM experience with Microsoft Dynamics or other. - Strong management, leadership, organizational and administrative skills, able to multi-task and stay cool under pressure. - Excellent verbal and written communications skills and ability to relate to internal and external customers and clients, alike, at all levels. Benefits - At AJM, our comprehensive “Cafeteria Benefits Plan” and “Flexible Spending Arrangement” (FSA), truly sets us apart from the competition. Under the cafeteria plan you’ll receive a comprehensive package of company paid medical, dental, optical, life and disability insurance coverage. Summary Of Benefits – Medical Insurance (BCBS) Dental Insurance Optical Insurance Life Insurance Short & Long-Term Disability Insurance Cafeteria Benefits Plan Flexible Spending Agreement Health Savings Account Child & Dependent Care Savings Account 401 K Retirement Plan (with Safe Harbor Company Match) Tuition Assistance Employee Assistance/Wellness Program Paid Vacations Paid Holiday Paid Sick & Personal Time Professional Development Program (AJM University) We need to format as list items. About Us – history: - AJM was originally founded as a distributor of commercial paper, plastic and foil packaging products and related cleaning, janitorial and order processing supplies and equipment by three (3) Detroit area brothers operating out of a small warehouse in Detroit’s Eastern Market. In 1957 they built and moved into slightly larger quarters on Detroit’s southwest side, where, for the very first time, they began manufacturing their own products. Over the ensuing decades, AJM gradually evolved from its broadline distributor beginnings into a major paper products manufacturer, today employing nearly 3,000 people and operating eight (8) manufacturing and five (5) warehouse/distribution facilities strategically located throughout the United States. Some things have undoubtedly changed since AJM was founded, but the company’s commitment to its customers and employees, alike, has not wavered and is deeply embedded in its DNA. So, too, is the founding brothers’ entrepreneurial spirit, “can do” attitude and singular focus on the value proposition that has fueled the company’s success from the very beginning. We’re still family owned and operated, still manufacturing our products in the good old USA and still providing our customers with the same reliable service and quality products they’ve come to expect from AJM for more than 75 years now. Career Development - At AJM, we realize we will only go as far as our employees can take us and, for that reason, we invest millions of dollars every year on both classroom and on-the-job training to develop our employees’ skills and promote a

Similar jobs