Customer Service Return Agent - Nashville Airport

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. We are the largest and fastest-growing privately owned automotive rental and leasing company in North America. The National/Alamo brand is seeking a Return Agent to provide superior, friendly, and efficient service during all aspects of the rental car return process.

About the role

This position is located at Nashville International Airport: 1 Terminal Dr, Nashville, TN 37214. The pay starts at $17.50 per hour.

Responsibilities

• Greet all customers using prescribed, appropriate dialogue as they arrive on the lot
• Remind customers to check for personal belongings
• Identify any items found in the vehicle with a unit number, date, time, and turn into lost and found
• Advise and review rental charges; provide an accurate receipt to the customer
• Provide information in a professional and courteous manner regarding transportation to the airport terminal
• Thank customers using the prescribed dialogue
• Inquire about service satisfaction and document dissatisfaction
• Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report
• Use proper statements to determine if the vehicle is being returned with a full tank of gas
• Complete a service alert for any mechanical and/or body damage communicated by the customers
• Identify vehicles on system hold for turnback, time or mileage, recall, or any other special lock and verify their movement to the proper lot location
• Identify and tag vehicles flagged for grounding or preventative maintenance and verify their movement to the proper lot location
• Keep the lot organized for ease of access and traffic flow
• Seek to improve job performance through self-assessment, skill development, training, and goal setting
• Maintain a regular and reliable level of attendance and punctuality
• Perform miscellaneous job-related duties as assigned

Requirements

• Must be at least 18 years old
• Must be authorized to work in the United States and not require work authorization sponsorship now or in the future
• High School Diploma or G.E.D. required
• Must be able to read, write, and speak English
• Minimum of 1 year prior customer service experience in a fast-paced environment
• Valid driver’s license with no more than 2 moving violations and/or at-fault accidents in the past 3 years
• No drug or alcohol-related convictions on driving record within the past 5 years (DUI/DWI)

Benefits

• Paid time off
• Employee rental car discounts
• Retirement savings plan including 401k with matching profit sharing
• Health Insurance
• Life Insurance
• Dental Insurance
• Vision Insurance
• Training and development

Schedule

• Sunday: 2:00pm–10:30pm
• Monday: 2:00pm–10:30pm
• Tuesday: OFF
• Wednesday: 2:00pm–10:30pm
• Thursday: 2:00pm–10:30pm
• Friday: 2:00pm–10:30pm
• Saturday: OFF