Customer Service Return Agent (Hobby Airport)
About the role
You welcome all customers upon arrival, delivering a friendly and professional return experience that leaves a lasting impression. You inspect rental vehicles for damage, fuel levels, and mileage, discreetly handling findings and directing issues to the appropriate channels. You complete return transactions accurately and advise customers on final rental charges, ensuring a clear and customer-focused process. You promote additional SIXT products and services where applicable, turning every return into a brand experience. You identify and tag vehicles for maintenance and ensure they are moved to the correct location. You work in various weather conditions and are willing to take on additional tasks to support business needs.
Requirements
- High school diploma or GED
- At least 1 year of customer service experience
- Ideally a background in sales, service, or hospitality
- At least 18 years old
- Valid driver’s license with a clean driving record
- Authorized to work in the United States without requiring sponsorship
- Basic computer navigation skills and familiarity with Microsoft Office applications
- Ability to work 40 hours per week, including day or evening shifts
- Willingness to travel (5–10%), some of which may be by airplane
- Willing to wear a company uniform
- Speaking other languages is a plus
Benefits
- Comprehensive healthcare coverage (medical, dental, vision)
- Life insurance, critical illness, and hospital indemnity
- Pet insurance
- 401k plan
- Paid time off (PTO) and sick leave
- Time and a half for working on public holidays
- Employee Assistance Program
- Exclusive employee rental rates, with family rental options and discounts
- Uniform provided with weekly dry cleaning
Pay
$18.50 per hour
Schedule
40 hours per week, including day or evening shifts