Customer Service Retail Representative

About the role

For over 75 years, Ashley Furniture has been the largest home furnishings manufacturer, transforming homes worldwide. With our customer base continuously growing, we are expanding our reach by opening more stores to meet the increasing demand. Our dedication to quality, style, and affordability has solidified our reputation as a trusted and recognized brand worldwide.

Responsibilities

• Greet all customers in a warm, professional manner representing Ashley's brand image.
• Provide exceptional customer service through all interactions including in-person, phone, and email communications.
• Aid in processing sales orders accurately and efficiently, ensuring all required documentation is complete and proper approvals are obtained before finalizing transactions.
• Assist with customer credit applications, assist with financing arrangements, and maintain accurate customer account information in retail management systems.
• Follow established cash handling procedures, process payments accurately, and reconcile transactions according to company policies under Office Manager supervision.
• Address customer inquiries and concerns professionally, escalating complex issues to Management as appropriate while following up to ensure resolution.
• Support Management with operational audits, inventory processes, and compliance checks by gathering required documentation and verifying accuracy of paperwork.
• Maintain accurate records, prepare routine reports, and ensure all sales and office paperwork is properly completed and filed according to company standards.
• Work cooperatively with sales team, merchandising personnel, and other store associates to ensure seamless customer experience and efficient store operations.
• Utilize point-of-sale systems, retail management software, Microsoft Office Suite, and other business tools to perform job duties efficiently and accurately.
• Complete any additional tasks as assigned by management.

Requirements

• Legally authorized to work in the US.
• At least 18 years old.
• High school diploma or equivalent.
• Knowledgeable Microsoft Office Suite and system transactions.
• One year of customer service, office, and/or administrative experience, preferred.
• Ability to work flexible hours, including weekends and holidays; including rotation for store opening and closing responsibilities – various shifts.
• Maintain reliable attendance.
• Thrive in a team environment.

Qualifications

• When you join us, you are eligible to participate in our comprehensive benefits programs, which include:
• Extended health, dental benefits, and vision insurance.
• Life/Disability Insurance.
• Flex Spending Account.
• 401(k) to eligible Team Members.
• Depending on your hire date and any specific requirements of your work location, you may be eligible for up to 80 hours of PTO during the first calendar year of your employment, which includes paid sick leave in accordance with applicable legal requirements.

Skills

• Customer service skills.
• Administrative and office support skills.
• Microsoft Office Suite proficiency.
• Point-of-sale systems and retail management software knowledge.

Benefits

• Health, Dental, Vision, Life/Disability, Flexible Spending Accounts, and 401(k) to eligible Team Members.
• Paid Time Off.
• Employee Discount from 10% - 30%.

Pay

This position pays an hourly rate of $19.00-$22.00.

Schedule

Flexible hours, including weekends and holidays; including rotation for store opening and closing responsibilities – various shifts.