Customer Service Reps

Job Description and Responsibilities

• Answers calls and assists customers with warranty issues and helps retailers improve delivery service.
• Processes work orders to assist Field Service Technicians and communicates information or updates as needed.
• Responds to customer calls and emails regarding service questions.
• Interprets and administers Cavco Nappanee Warranty/Service Policy according to its terms and conditions.
• Represents Cavco Nappanee professionally and effectively.
• Prioritizes and schedules service, minimizing consumer complaints and managing service backlog.
• Creates and schedules service and parts requests for factory, contractors and dealers.
• Performs a variety of administrative tasks as needed.
• Demonstrates a good work ethic based on principles of honesty and integrity.
• Maintains office files and ensures accuracy.
• Performs various other job duties as assigned and needed.

Qualifications

• 1 - 2 years experience in customer service.
• High School Diploma or equivalent.
• Ability to multi-task in a fast-paced environment.
• Effective planning and organization skills.
• Experience with MS Word, MS Excel, and computer knowledge.
• Excellent listening skills and ability to offer solutions to unique situations.
• Attention to detail and self-management.
• Consistently provides excellence in Customer Service.
• Strong communication skills, patience, and phone skills.
• Empathetic outlook and ability to work on a team.
• Maintain a good attendance record.
• Industry knowledge is a plus.
• Construction experience is a plus.