CUSTOMER SERVICE REPRESENTIVE - PART TIME

About the role

At Ace, we are committed to our core values of accountability, communication, family, exceptional service, and profitability. We seek individuals who can contribute directly to our commitment to delivering top-notch customer service and enhancing the profitability of our operations.

Responsibilities

• Welcome visitors to the hospital with a smile and a friendly greeting.
• Answering visitors' questions about where to go and inquire about other ways to be of service.
• Actively look for ways to assist visitors.
• Adhere to company policies and safety guidelines at all times.
• Greet guests warmly and professionally, establishing a positive first impression.
• Effectively communicate directions and information about hospital features.
• Aid customers with any questions or concerns they may have, and handle any issues in a calm and professional manner.
• Cook up with fellow team members to ensure efficient service delivery.
• Foster a collaborative and supportive team environment, treating colleagues as an extension of your work family.
• Assist team members during peak times or when needed, promoting a sense of unity and cooperation within the department.
• Provide outstanding customer service by promptly assisting guests with their needs and answering any questions or concerns.
• Exhibit a friendly and courteous demeanor, always willing to go the extra mile to meet guest expectations.
• Maintain cleanliness and organization of the work space and surrounding areas, including clearing any debris or trash.
• Provide additional customer service assistance as needed, such as carrying bags or assisting with directions.
• Maximize revenue by efficiently managing parking spaces and ensuring all fees are collected accurately.
• Report any maintenance issues or equipment malfunctions promptly to minimize downtime.

Requirements

• Excellent communication and interpersonal skills.
• A strong sense of accountability and responsibility.
• The ability to work effectively in a team environment.
• Exceptional customer service skills.
• A reliable, friendly demeanor, and the ability to create a lasting impression.
• A physical ability to move quickly and lift heavy items (up to 50 lbs.).
• Previous customer service experience is a plus.

Qualifications

To work at our company, you should possess the following experience and attributes:

Skills

• Excellent communication and interpersonal skills.
• A strong sense of accountability and responsibility.
• The ability to work effectively in a team environment.
• Exceptional customer service skills.
• A reliable, friendly demeanor, and the ability to create a lasting impression.
• A physical ability to move quickly and lift heavy items (up to 50 lbs.).
• Previous customer service experience is a plus.

Benefits

• Vacation/Sick for full-time and part-time employees.
• Holiday for full-time and part-time employees.
• Discount programs.

Pay

Compensation Range: $20.00 - $21.00 an hour

Schedule

N/A