Customer Service Representatives

Job Summary

Do you enjoy guiding customers and taking control of various situations in order to resolve issues efficiently while giving customers what they need?

If so, a career at Wisconsin Public Service in the Green Bay Customer Care Center may be a fit for you! We focus on first contact resolution to ensure customer satisfaction, as our #1 goal. This position has a direct impact on the energy that people in our communities use every day.

Job Responsibilities

• Handle residential inquiries relating to billing, payment, mobile app, website and customer moves
• Receive Operations type calls (gas and electric emergency, outage and gas emergency/inquires)
• Receive general and miscellaneous inquiries
• Use CIS to maintain current and accurate customer information which will be accessed by other departments
• May also perform other miscellaneous duties and special projects as assigned

Minimum Qualifications

• A High School Diploma, HSED or GED
• 1+ years Customer Service and/or Customer Relations (billing, credit, payment)
• Must be able to work and adapt to various hours/shifts and a changing schedule
• Availability for 24 hour call out for storm trouble call handling is also required

Preferred Qualifications

• Previous care center experience
• Previous office/clerical experience
• Previous experience working in a union environment
• Strong communication skills with the ability to be empathetic with customers
• Able to confidently multitask with different systems while on the phone with customers
• Proficient with Microsoft Office products
• Ability to use good judgement in making decisions

Pay & Benefits

• Starting pay is $24.02 and offers regular increases per the bargaining agreement.
• Benefits include:
• Medical/Dental/Vision Plan
• 401K Plan
• Paid Time Off
• Paid Holidays