Customer Service Representatives

Responsibilities

• Interact directly with our customers by providing product and service information.
• Provide sales/marketing support to Agents and assist with office operations such as scheduling appointments, quoting insurance, answering calls, cash handling, etc.
• Determine the best method to resolve problems to ensure customer satisfaction and adherence to the organization's policies.
• Cookordination problem resolution with appropriate departments.
• Build strong customer relationships and deliver solutions and consistently go above and beyond to understand customer needs and expectations.
• Works with guidance to organize, prioritize and oversee activities to efficiently meet business objectives, with a focus on continuous improvement.

Requirements for Success

• A high school diploma or GED equivalent.
• Ability to obtain Property and Casualty insurance license within first 2 years.
• Insurance and/or claims background helpful.
• Ability to develop strong communication skills that convey a clear understanding of the unique needs of different audiences.
• Requires an understanding of numerical concepts to perform mathematical transactions.
• Strong attention to detail and accuracy.

Qualifications

• Education Required: High School or better.