Customer Service Representative-York

Responsibilities

• Provide exceptional customer service via phone, email, and/or in person
• Aid clients with basic policy questions, billing inquiries, and account updates
• Support licensed agents with policy servicing and administrative tasks
• Learn insurance products, procedures, and compliance requirements
• Maintain accurate client records in agency management systems
• Follow state regulations and company guidelines at all times

Requirements

• Strong communication and interpersonal skills
• Customer service experience preferred
• Ability to obtain and maintain an active insurance license within 90 days of hire
• Willingness to complete pre-licensing coursework and pass state licensing exams
• Comfortable using computers and office software

Preferred Qualifications

• Previous experience in customer service, call center, or financial services
• Insurance experience a plus, but not required

What We Offer

• Paid training and licensing support
• Licensing fees and study materials provided (if applicable)
• Competitive pay with growth potential after licensing
• Career advancement opportunities within the insurance industry
• Benefits Package (Health, PTO, etc.)